OneBusiness Correspondence
Inward and Outward correspondence
All organizations must deal with deadlines and seek the best possible productivity and an efficient control system to administer the ever-increasing correspondence channels prioritize correspondence management efficiently. OneBusiness Correspondence management solutions are helpful in this situation.
Emails, letters, faxes, invoices, and other forms of correspondence are essential to any agency’s daily operations. However, promptly keeping track of and replying to these correspondences is a challenge.
When correspondence is received, it must be handled appropriately, including forwarding it to the right person or department, sending a response, or archiving it. The effectiveness of an organization is directly influenced by how we manage communications.
What is a Correspondence Management System?
A correspondence management system (CMS) increases productivity and efficiency by streamlining an organization’s internal and external communications, allowing officials to focus on more critical activities.
The following are some of the features of a Correspondence Management System:
- Capture of Correspondence
- Storage of Correspondence
A correspondence solution must securely and compliantly store both incoming and outgoing correspondence. In addition, for audit purposes, some of the posts will need to be maintained in compliance with industry laws.
- Management of Processes
A correspondence management system must route correspondence to the most relevant individual or team inside an organization.
- Management of Communication
A system must generate outgoing communication in either traditional paper or email format and customize the output to the recipient’s needs.
- Integration of ECM (OneBusiness DMS)
In most cases, access the correspondence through an Enterprise Content Management system. As a result, where applicable, the solution must feature standards-based integration.
- Information for Management
Organizations now have limited visibility into their performance when dealing with business correspondence. Therefore, the solution must provide this information for enterprises to improve their performance and customer service.
Correspondence Management Software Development And Support Services
Organizations that handle large groups of people must reply to constituent correspondence quickly and efficiently. In the absence of an automated system, you should assess the communications status manually. Searching through paper and email trails is time-consuming and error-prone. Correspondence management software development and support services enable your company to reply to incoming messages quickly and effectively, ensuring that nothing slips through the cracks.
Benefits Of Our Correspondence Management Software Development And Support Services
- Improve customer relations
- Accelerate communications handling and response times
- Gain visibility into an entire correspondence management program via a secure, web-based interface
- Personalize responses and communicate more clearly to customers
- Reduce the cost of managing complex correspondence programs
Tracking Constituent Correspondence In A More Streamlined Way
The KSA Tech Correspondence Management software development and support services solution monitors the reception of letters, emails, and bulk mail, allocates correspondence to specified staff members, and creates event-related messages automatically.
The solution produces and manages distribution lists as well as a calendar of report processing events (e.g., communications that must be sent within a specified time frame). The information in the report can then be exported to Microsoft® Excel, Microsoft® Word, or HTML. The following are some instances of reports:
- Workload (including by group and type) lists and counts
- Audit trail correspondence activity per division
- Overdue and pending lists and counts
- Review office overdue reports
- Open workflows with associated open assignments
- Workflow performance (for a given time period, for executive use) and quality
- Total correspondence
Improve Constituent Satisfaction And Response Time
KSA Tech also makes it simple to create contact center apps that improve customer service, boost agent efficiency, and have a positive influence on the bottom line. For more information about our services, contact us now! We’re all set to serve you!
Constituent services should be accessible at all times, whether on a desktop or a mobile device, online or offline. Efficiently manage workload from a basic landing page that shows jobs and due dates, and obtain thorough information for a better understanding of system usage patterns and operational effectiveness.
KSA Tech also makes it simple to create contact center apps that improve customer service, boost agent efficiency, and have a positive influence on the bottom line. For more information about our services, contact us now! We’re all set to serve you!