AI-Powered Voice Bots – Revolutionizing Customer Service with OneBusiness ERP

OneBusiness ERP introduces a cutting-edge AI-powered voice bot solution that redefines customer service by automating phone-based interactions with human-like efficiency. Designed to integrate with your ERP system seamlessly, the voice bot can replace the need for traditional customer service agents, offering instant, intelligent, and consistent support—24/7.

 

 Answering Customer Phone Calls in Real-Time

The OneBusiness voice bot can answer incoming customer calls like a human agent. It uses natural language processing (NLP) to understand spoken language, engage in dynamic conversations, and identify the purpose of the call. Whether it’s a sales inquiry, support request, or order status check, the bot handles it smoothly and professionally.

 

 ERP-Integrated Query Handling

Its deep integration with the OneBusiness ERP backend sets this voice bot apart. It can access real-time data across various modules—inventory, order tracking, account balances, support history, and more—to answer customer questions accurately and immediately. For example, customers can ask:

• “Where is my last order?”
• “What’s my outstanding balance?”
• “Is item X available in stock?”

The bot fetches the relevant data from the ERP and responds right over the phone, reducing the need for human intervention and drastically improving response times.

 

. Order Taking Made Easy

The voice bot is not just reactive—it’s proactive. Customers can place orders directly over the phone by simply stating their requirements. The bot will confirm the items, quantities, and delivery preferences then create the sales order in the ERP system in real time. This streamlines the ordering process and enhances customer convenience, especially for clients in fast-paced industries.

 

  Support Ticket Creation

If a customer reports an issue or requires follow-up, the voice bot can automatically log a support desk message within OneBusiness ERP. It captures all relevant details—such as customer name, issue description, and urgency level—and routes the ticket to the appropriate support team for action. Customers also receive an automated acknowledgment with a ticket ID for tracking.

 

 Benefits at a Glance

• 24/7 availability – Serve customers at any time, even outside business hours.
• Faster response times – Eliminate waiting and hold times.
• Cost-efficient – Significantly reduce the need for a large call centre team.
• Scalable – Handle thousands of calls simultaneously.
• Consistent experience – Provide uniform, error-free responses.
• Data-driven insights – Log all interactions for review and improvement.